Intent matching

When the user says an utterance that closely resembles the invoking phrase of an intent, Alan AI evaluates the meaning of the phrase:

• Automatic matching: if the user utterance is close enough in meaning to the invoking phrase, Alan AI will automatically match it to the intent and take the appropriate action.

• Clarification needed: If the utterance is related but not an exact match, Alan AI will ask the user to clarify their request to ensure the right intent is triggered.

• Cannot proceed: if the intent cannot be matched due to a lack of context or relevance, Alan AI will notify the user that it cannot proceed without more information.

Assume you have two intents that help users with delivery questions:

Dialog script

intent('What is the status of my delivery?', p => {
    p.play('Let me check the status for you. Could you please provide your order number?');
});

intent('When will my order arrive?', p => {
    p.play('Your order should arrive within 3-5 business days. Would you like more detailed tracking information?');
});

• If the user asks about order delivery with phrases like:

  • When will my order arrive?

  • How long until my order gets here?

  • What’s the expected delivery date for my order?

  Alan AI will automatically match this to the second intent and respond accordingly.

• If the user asks a broader question, such as Can you help with delivery questions?, Alan AI will ask for clarification.

• If the user asks something unrelated, like Can I sign up for a course?, Alan AI will report an error.