Agentic Interface Analytics¶
As your customers interact with an Agentic Interface, Alan AI captures voice data and analyzes key conversational metrics. You can access this information and use it to:
Understand the users’ behavior and flows
Identify unrecognized utterances and unhandled requests and find shortcuts to let users get faster with the voice
Optimize the Agentic Interface effectiveness and create more personalized conversational experiences
To mine and analyze conversational data, use the following tools in Alan AI Studio: